SERVICES

At SRC We deliver value to our customers by bringing operational excellence and deep industry and functional knowledge to their critical business processes. We provide high-quality execution of client processes, monitor these processes against multiple performance metrics, and seek to improve them on an ongoing basis.

SRC services customers in various industries – Insurance, Banking and Financial Services, Travel, Infrastructure and professional services. Our service offerings provide end-to-end support to our clients across consulting services, BPO delivery and IT solutions. We have Voice, Back Office and collections.

OUR KEY SERVICES INCLUDE

- Inbound Call Centre
- Outbound Telesales
- Email Support Services

INDUSTRY WISE EXPOSURE

INSURANCE

We at SRC have the edge of having domain expertise because we have people of the industry working with us. Serving insurers, brokers and corporate clients, SRC’s insurance offering encompasses the full spectrum of industry operations, including policy establishment and administration, and numerous support services. Outsourcing these critical processes allows clients not only to reduce costs, but also to achieve a higher level of service.

• Customer Support (Insurer, brokers and corporate clients)
• In-force, premium, Benefits
• Policy Administration
• Premium collection

BANKING & FINANCIAL SERVICES

Sahara India is a recognized leader in the finance services sector. At SRC, using the domain expertise, we have developed the core capabilities and expertise necessary to broaden our financial services offering.

These proven processing capabilities enable us to help clients to maximize efficiency and add value to their operation.

• Customer Service
• Query Resolution
• Account details change Requests
• E-mail Responses
• Collection
• Lead generation

HOUSING INFRASTRUCTURE & REAL ESTATE

Sahara India is a recognized leader in the Infrastructure and the real Estate sector. At SRC, using the domain expertise, we have developed the core capabilities in this sector on the BPO front. These proven processing capabilities enable us to help clients to maximize efficiency and add value to their operation.

• Customer Service
• Query Resolution
• E-mail Responses
• Lead generation

TRAVEL

SRC’s Travel service portfolio includes processes that cater to air, car, hotels and travel packages. Our deep domain expertise (Sahara Airlines & Sahara Global) and operational excellence help our clients to focus on their core business issues. We have a expertise diversity in the travel domain.

• Domestic & International Ticketing
• Car rental, Hotels
• Packaged travel services